The Role of Benefit and Cost in Acceptance Knowledge Management System: Knowledge Contributor Perspectives

Assegaff, Setiawan and Mulyono, Herry (2014) The Role of Benefit and Cost in Acceptance Knowledge Management System: Knowledge Contributor Perspectives. The International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality 2014 (SERVE 2014). pp. 233-239. ISSN 978-981-10-4189-1

Text PROSIDING-THE-ROLE-OF-BENEFIT-COST-IN-ACCEPTANCE-KNOWLEDGE.pdf Download (1MB)

Abstract

This study explores and identifies the factors associated with benefit and cost that potentially impact the willingness of people in accepts KMS. We examine some factors such as: perceived benefit, extrinsic benefit, intrinsic benefit, as part of benefit and perceived cost, actual cost, opportunity cost, and ease of use as part of the cost would be influences people in using KMS. A survey method applied in this study and two hundred and thirty six respondents from three financial services organizations were participated in this study. Data from survey was analyzed with Smart PLS, measurement and structural model were asses to ensure the validity and reliability of the model, moreover we conduct hypotheses testing and model fit. We reveal that intrinsic benefit, extrinsic benefit as part from benefit and ease of use as part of cost influences people in KMS acceptance. However, this study not found any relationship between usefulness, actual cost and opportunity cost to KMS acceptance.

Actions (login required)

View Item